Information We Collect
We collect information you give us directly, such as your name, phone number, email address, and service address when you call or fill out a form to request plumbing help.
We also collect details about your plumbing issue so our technicians can arrive prepared and fix the problem fast.
When you visit our website, we automatically collect some technical data like your IP address, browser type, and pages you view. This helps us improve our site and understand how people find us.
How We Use Information
We use your contact and service information to schedule appointments, send a technician to your home or business, provide an upfront price, and complete the work you requested.
We may also use your information to follow up on a job, answer your questions, and keep you updated about your service.
With your permission, we may send you occasional offers or reminders about plumbing maintenance. You can opt out at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and make your browsing experience smoother.
Cookies help us see which pages are popular and how visitors move around our site. You can set your browser to refuse cookies, but some parts of the site may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to understand how people use our website. These tools collect anonymous data such as page views, time on site, and general location.
We may also use third-party services for scheduling, payment processing, or customer communications. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we take steps to keep your information protected.
Data Retention
We keep your personal information only as long as necessary to provide services, meet legal requirements, and resolve any issues. When we no longer need it, we securely delete or anonymize it.
Data Security
We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. This includes secure servers and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your information.
User Rights
You have the right to ask us what personal information we have about you, to correct any mistakes, or to request that we delete it.
You can also opt out of marketing communications at any time. To exercise any of these rights, just contact us using the details below.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review it periodically.